Kingly TeamKingly TeamCheck the training video first before going through the details below.
Helpful Links when selling:
Example: sell a more expensive / better place, etc
When? When a guest is looking for something more/better and is willing to spend the money to do it
https://www.airbnb.com/hosting/inbox/folder/all/thread/1000647703
DOWNSELLING = selling a product of lesser value
Example: guest wants a discount so you offer them a cheaper place
When? When a guest likes the place but it’s outside of their price range OR we do not have everything they need.
https://www.airbnb.com/hosting/inbox/folder/all/thread/1019907812/details
CROSS SELLING = Selling additional products
Examples: additional guests, early check in/late checkout, additional nights, etc
When? When guests ask for it or when we think a guest might be interested and they are willing to spend additional money
https://www.airbnb.com/hosting/inbox/folder/all/thread/942630232/details
At Kingly we are here to serve. We look for every opportunity we can to serve people by helping them find what they are looking for. Doing up, cross and down selling is a way we serve people. We become their guide to find what they are looking for.
However sometimes we do not have availability anywhere and we just need to tell them that “Sorry we have nothing available.”
https://www.airbnb.com/hosting/inbox/folder/all/thread/1042546260/details
